Privacy Policy
Our Privacy Policy At Glance
- General
- This is an electronic Document as per the Information Technology Act, 2000, and the rules of electronic record are applicable to this Document as per the amended provisions of the Information Technology Act, 2000.
- Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 says that the privacy policy, terms, and conditions, along with other rules, shall be published. Therefore, this Document is published under the same rule for using information from gipl.online
- Who we are. We are Ghanu International Pvt. Ltd. and we process your personal data as controller. This means that we are responsible for how we process and protect your data.
What we use your data for. We will use your data (collected online or through other means), among other purposes to respond to your queries, solve your doubts and attend your suggestions.
- Why we use your data. We are entitled to use them because we have a legitimate interest to respond to your queries, solve your doubts and attend your suggestions.
Who we share your data with. We share your data with service providers who provide us with assistance or support, these being companies in the Ghanu International Pvt. Ltd. or third party providers, both inside and outside the INDIA.
Your rights. You have the right to access, rectify or delete your personal data. In certain cases, you are also entitled to other rights, such as, for example, to object to us using your data, or to the portability of your data, as explained in depth below.
We encourage you to read our full Privacy Policy below to understand in depth how we will use your personal data and your rights over your data.
Before you start
- In this Privacy Policy, you will find all relevant information applicable to our use of our users’ and clients’ personal data, regardless of the channel or means (online or by phone or e-mail) that you use to interact with us.
- We are transparent about what we do with your personal data, to help you to understand the implications of the way in which we use your data, and the rights you are entitled to in relation to your data:
We permanently make available for you all the information included in this Privacy Policy, that you can check when you consider appropriate, and in addition;
You will also find further information on how we use your data as you interact with us.
- These are some terms we regularly use in this Privacy Policy:
When we speak about our Platform, we refer, in general, to any of the channels or means, digital or in person, you may have used to interact with us. The main ones are:
Our Website, www.gipl.online
by phone, post mail or electronic mail.
- The domain name https://gipl.online/ (“Website”) is owned and operated by (“Company”), registered under Indian laws, and has its registered office at 66 C Pocket SG Dilshad Garden Delhi – 110095 INDIA. All current or former employees, users, or anyone contacting us through email will come under the purview of this policy.
- It is understood that the entering the website has already read and agreed to the terms and conditions and other rules and regulations of the website. Moreover, the user understands and agrees that while entering the website for any purpose, he has explicitly agreed to all the company’s policies and terms and conditions, and no signature is required.
- By using the website, the user authorises Ghanu International Pvt Ltd to use, share, or disclose any information as required in the privacy policy.
- For staying updated with the current laws and other legal requirements, the company keeps changing and updating its privacy policy and terms and conditions on a regular basis. The user consents to these changes, and the user must regularly check the company’s privacy policy and terms and conditions. We do not owe any duty to inform the user before or after updating the policy. If the user operates the website after the company has changed its privacy policy, terms, and conditions, he is deemed to have agreed to it.
- Ghanu International Pvt Ltd is a company registered in India, and we provide information as per Indian laws. Therefore, if you use our website in any country, then you yourself will be liable for the same as we cannot keep up with the local laws of every country.
- The user agrees that the terms and conditions, privacy policy, rules, and guidelines of the company form an agreement between the user and the company that cannot be revoked later. Furthermore, this agreement does not require any signature for enforcement. The user and the company enter into an agreement as soon as the user starts using the website. Also, the user is deemed to have fully agreed to all the terms of the company by visiting the website. He is also responsible for regularly checking the terms and conditions, privacy policy, rules, guidelines, etc., to look for any changes.
- Who is the controller of your data ?
Your Data Controllers are:
- Ghanu International Pvt. Ltd. , Indian company (hereinafter, “GIPL“):
- Postal address: 66 C Pocket SG Dilshad Garden Delhi – 110095 INDIA
- E-mail address of the Data Protection Officer: dataprotection@gipl.online.
In other words, GIPL (“We” or “Us”), is the Controller of the data. This means that we are responsible for processing and protecting your personal data.
Why we process your personal data
Depending on the purpose for which we process your data from time to time, as explained above, we need to process one or other data, which will in general be, depending on each case, as follows:
- your identity data (for example, your name, surname, language and market from which you interact with us and contact data);
- transactions information (for example, any information that you provide us on your purchases tickets, orders, returns, etc.);
- connection and browsing data;
Remember that, when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark certain fields as compulsory, since this is information that we need to be able to provide the service or give you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may be unable to enjoy those services or functionalities.
We will process your personal data for the following purposes:
| Purpose | +info | ||
|---|---|---|---|
| To meet requests or applications that you make through the Corporate Contacts and Customer Contacts channels | We only process the personal data that are strictly necessary to manage or resolve your request or application. | ||
| Analysis of usability and quality to improve our services | If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Platform and thus be capable of introducing improvements in the Platform, as well as to address the suggestions for improvements that, as user, you might send to us. | ||
- As soon as the user starts using the website, he submits a few details either on the website or via mail. All those information, either personal or professional, is collected for future use. Even if the user provides any Documents to the company by any mode, all the Documents or records are managed by the company, and the user has due knowledge of the same and agrees on it.
- The user agrees that in case of using the website of Ghanu International Pvt Ltd for personal reasons, the personal information of the user will be collected by the company through an IP address. The information collected can be in the form of browsing history, user behaviour, software used, mobile data, etc. The company uses all this information for conducting its internal research. Moreover, suppose the user visits the corporate office of the company. In that case, the user agrees that the company will collect the information taken from him at the time of inquiry for future reference.
- The user is aware and agrees that any personal or other information collected by the company is kept in a separate folder in the company’s system that is specially made for collecting information.
- The user agrees that the data entered by the user during any online survey, inquiry, or competition are collected by the company. Also, the user’s feedback, review, or opinion about Ghanu International Pvt Ltd are recorded and can be used by the company on its website as testimonials to help other customers.
- As the users visit our website or take benefit of our services, they agree to share their personal information such as IP address, name, and other information with us. Moreover, the user is also aware and agrees that this information will also be used by the company’s service providers, business partners, and agents.
- Our motive behind collecting and using your personal information is to understand your behaviour and provide you with only relevant updates. By collecting user information, we try to understand the clients’ requirements and provide them better user experience.
- Third-Party Activities
Do we share your data with third parties?
To achieve the purposes mentioned in this Privacy Policy, we must give access to your personal data to entities/Associate of the GIPL (as the Associate/companies of the GIPL located in the market referred in your query) and to third parties that provide us with support in the services that we offer your, i.e.:
- technological service providers,
- providers of customer support related services.
- Professional Consultants
- The website of Ghanu International Pvt Ltd might include some third-party links at any time. Whereas we do not incorporate these links, and we do not have any control over the collection of any user data through these third-party links, and the user cannot hold Ghanu International Pvt Ltd liable for any such act.
- Ghanu International Pvt Ltd tries to protect your data in every possible manner. Still, we do not hold liability for loss of data due to any third-party activity or server failure or any such activity that is not in our control.
- Moreover, the company can verify or authenticate any or all your information at any time so that there are no discrepancies between the user and the company, and provide delivery of services is ensured.
- The user might experience cookies at certain parts of the website. Even the user can decline the cookies if their browsing history allows for the same. Moreover, by accepting the cookies, the user allows and agrees to the cookies to save their browsing history to remember the user till the time they log in again in the coming future.
- Information Sharing
How we are legally permited to process your data?
The legal terms on which we are permitted to process your personal data also depends on the purpose for which we process them, as explained in the following table:
| Purpose | Legal standing | ||
|---|---|---|---|
| Corporate Contacts and Customer Contacts | We consider that we have legitimate interest in answering the requests or consultations raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the consultations raised. When you get in touch with us, in particular, for the management of incidents related to your order or the product/service of our one of the offices operated by the company GIPL, the processing of your data is necessary to perform the purchase contract. When your consultation is related to the exercise of your rights on which we inform you below, or to claims on the products or services of the GIPL, we are legally permitted to process your data for compliance with our legal obligations. | ||
| Analysis of usability and quality | We consider that we have a legitimate interest in analysing the Platform usability and the user’s satisfaction degree, since we understand that the processing of these data is also beneficial for you because the purpose is to improve the user experience and provide a higher quality service, as well as to address the suggestions that you, as user, could send to us. | ||
- The user agrees to share his personal information with other entities, businesses, or affiliates due to any legality or legal requirements, such as safeguarding personal safety or protecting the national interest of the user or any other person.
- The user agrees to share their personal details with people, including but not limited to our contractors, third-party service providers, or agents who manage or use your information to provide a better user experience.
- In case Ghanu International Pvt Ltd plans to merge, amalgamate, restructure, or work with any other organisation. Your information will be shared with that particular entity, and the user has due knowledge of the same and agrees to it.
- User’s Consent
The users consent to use or share the information they provided by any means, through the company’s website, via mail, or offline mode. The information provided by the user will be shared as per Section 4 of this policy.
- Modification of Privacy Policy
- The information the user shares with the company will stay with us for a longer time or until the company deems it necessary.
- If you do not want the company to correct, or delete your personal details or information, then you can contact us by writing to info@gipl.online. Please be sure to specify your requirements as to whether you want us to delete or modify your information. We will look into the matter and try to abide by your requirement as soon as possible.
- Dispute Resolution
The user and the company’s team are deemed to agree that in case of any disputes related to the formation, interpretation, and performance of the policy, the issue must be resolved by way of Alternative Dispute Resolution in two ways. Moreover, the user also agrees that the terms of the policy will still retain even after the expiry or termination of the policy.
- Mediation: In case of any dispute between the parties, they must try to resolve the matter by way of mediation, where both parties must reach a conclusion after discussing the issue among themselves within 30 days. If the issue stays unsolved, it will then be transferred to arbitration.
- Arbitration: If the parties fail to resolve the issue by mediation, it will be transferred to arbitration. An arbitrator is appointed, and his award will be binding on both parties. The arbitrator may direct any of the parties to incur the cost of the proceeding, or else both parties must bear the individual price of their proceedings. Moreover, the arbitration proceeding will take place in English, and the place of conducting the proceeding will be in Delhi, INDIA.
- Contact us
If you have any queries or questions regarding the company’s privacy policy, or in case you wish to access your rights, you can contact us directly through the contact section of the company’s website.